The root cause of the login issue has been addressed, we will continue monitoring for a period of time to ensure no recurrence of login issues.
Posted Dec 05, 2025 - 16:30 AEDT
Identified
Our engineers have identified the issue and temporarily restored login services ahead of a complete fix.
Posted Dec 05, 2025 - 10:02 AEDT
Investigating
We have had reports that some members are unable to login since 5pm AEDT, and receive a message "There was an issue retrieving your data." Engineers are currently investigating the issue.